Terms and Conditions

1. Agreement and eligibility

These Terms and Conditions ("Terms") form an agreement between you and TownPoints Private Limited ("TownPoints", "we", "us" or "our") for use of the TownPoints mobile application, townpoints.in and related services (the "Services").

You must be at least 18 years old and legally capable of entering a contract to create an account or transact independently. A person under 18 may use the Services only with the involvement and consent of a parent or legal guardian, where permitted by law. If you use TownPoints for a business, you confirm that you are authorised to bind that business to these Terms.

2. What TownPoints provides

TownPoints is a local discovery and marketplace platform. Depending on availability in your town, the Services may let users find local businesses and services, post or browse listings, request services, order goods, book appointments or events, arrange delivery and communicate with participating vendors or service providers.

Unless we expressly state otherwise, TownPoints provides the technology platform and is not the manufacturer, owner or direct provider of goods or services offered by independent vendors. Vendors and service providers are responsible for their descriptions, availability, quality, licences, pricing and fulfilment. Features and availability may vary by location and may change over time.

3. Accounts and account security

• Provide accurate, current and complete registration, profile, contact and location information.
• Keep your password, verification codes and device access confidential.
• Notify us promptly at contact@townpoints.in if you suspect unauthorised use.
• Do not impersonate another person, create deceptive accounts or transfer an account without permission.
• You are responsible for activity performed through your account unless caused by our breach of duty.

We may ask you to verify information or eligibility. We may reject, suspend or restrict an account when information is false, required verification is not completed, or these Terms or applicable law are violated.

4. Location-based features and permissions

TownPoints uses a selected town, entered address and—only after you grant permission—your foreground device location to show nearby content, confirm service areas and help fulfil orders, bookings, deliveries or service requests. Device location is optional; you may deny or revoke permission and enter a location manually, although some location-based functions may be limited.

You are responsible for checking that an address or pin shown in the app is correct before submitting a transaction. Full details about access, collection, use, sharing and retention of location data are in the Location section of our Privacy Policy.

5. Orders, bookings, prices, payments and refunds

Orders and availability

An order, booking or service request is subject to confirmation, availability and acceptance by the relevant vendor or service provider. We or the provider may reject or cancel it where an item or service is unavailable, information or pricing is erroneous, the address is outside the service area, fraud is suspected, or fulfilment is not reasonably possible.

Prices and payments

Prices, taxes, delivery charges, platform fees and other applicable amounts are shown before confirmation where the feature supports them. You authorise us and our payment provider to process the selected payment. Payment processing may be subject to the provider's separate terms. Wallet balances, coupons, referral benefits or promotional credits have no cash value unless expressly stated, may have eligibility or expiry rules, and must not be obtained through abuse or fraud.

Cancellations, returns and refunds

Eligibility depends on the product or service, provider terms, transaction status, applicable law and the policy displayed at the time of purchase. Review our Returns and Refunds Policy and any transaction-specific conditions. Approved refunds are sent to the original payment method or another stated method and may take time to appear due to banking or payment-provider processing.

6. Listings, reviews and other user content

You retain ownership of content you submit. You grant TownPoints a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, format, display and distribute that content only as needed to operate, promote and improve the Services and make the content available as you intended. This licence ends when the content is deleted, except for cached, backup or legally retained copies and content already shared with others.

You confirm that content you submit:

• is accurate and not misleading, fraudulent, unlawful, obscene, threatening or discriminatory;
• does not violate privacy, intellectual property or other rights;
• does not contain malware, unauthorised advertising or manipulated reviews; and
• complies with applicable product, consumer, advertising and professional rules.

We may review, refuse, remove or restrict content that violates these Terms or law, but are not required to monitor all content.

7. Acceptable use

You must not:

• break any law or use TownPoints for illegal, unsafe or unauthorised goods, services or activity;
• harass, threaten, discriminate against, exploit or harm another person;
• misrepresent identity, affiliation, product condition, service capability, location, price or availability;
• circumvent fees, platform rules, access controls, security measures or account restrictions;
• scrape, crawl, reverse engineer, disrupt or overload the Services except where law expressly permits;
• upload malicious code or attempt unauthorised access to an account, system or data;
• manipulate referrals, rewards, reviews, ratings, orders, bookings or promotional offers; or
• collect or misuse another user's personal information.

8. TownPoints intellectual property

The Services, including software, design, text, graphics, logos, databases and TownPoints content, are owned by or licensed to TownPoints and protected by applicable intellectual-property laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose. No other rights are granted.

9. Third-party services and communications

The Services may contain links to or integrate independent vendors, maps, payment processors, delivery services, communications tools and other third parties. Their products, services and data practices may be governed by separate terms and privacy policies. TownPoints is not responsible for an external website or service that we do not control.

You agree to receive electronic transaction confirmations, security alerts, support messages and policy notices. With consent where required, we may also send promotional messages; available opt-out instructions apply to marketing messages but not essential service communications.

10. Disclaimers and limitation of liability

To the maximum extent permitted by law, the Services are provided "as is" and "as available". We do not promise uninterrupted or error-free operation or guarantee every independent listing, review, vendor, product or service. Nothing in these Terms excludes consumer rights or any liability that cannot lawfully be excluded.

To the maximum extent permitted by law, TownPoints is not liable for indirect, incidental, special, consequential or punitive loss, loss of profits, data, goodwill or opportunity arising from use of the Services. Our total liability for a claim relating to a paid transaction will not exceed the amount paid through TownPoints for the transaction giving rise to the claim. This limitation does not apply where prohibited by applicable law or to liability caused by fraud, wilful misconduct or other non-excludable acts.

You are responsible for dealings with other users and independent providers. If you are a vendor, service provider or delivery partner, you are also responsible for the licences, registrations, taxes, insurance, safety and legal compliance required for your activity.

11. Suspension, termination and changes

You may stop using TownPoints at any time. Customers can request account deletion in the app through Profile / My Account > Delete Account. Vendors and delivery partners may use the Account Deletion page or contact us.

We may suspend, restrict or terminate access, remove content or cancel affected transactions when reasonably necessary to protect users or the Services, investigate fraud, comply with law or address a breach of these Terms. Provisions that by their nature should survive termination—including ownership, payment obligations, disclaimers, liability limits and dispute terms—will survive.

We may update the Services or these Terms. Material changes will be posted with a revised date and, where required, notified through the app or another appropriate channel. Continuing to use the Services after the effective date means you accept the revised Terms.

12. Governing law, disputes and contact

These Terms are governed by the laws of India. Subject to any mandatory consumer-protection rights and applicable dispute-resolution requirements, courts with jurisdiction in Kadiri, Andhra Pradesh will have jurisdiction over disputes. Before starting formal proceedings, please contact us and allow a reasonable opportunity to resolve the issue.

If any provision is found unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver. These Terms, the Privacy Policy and transaction-specific policies form the agreement concerning the Services.