Under the Terms & Conditions that Sellers agree upon, products are returnable within the return window if a user receives a physically damaged product, has missing parts or accessories, is defective or different from their description on the product detail page. All products listed under a particular category may have a different returns policy. Users are required to check & verify the return policy before ordering a product.
Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Return will only be processed if:
a. It is determined that the product was not damaged while in your possession;
b. The product is not different from what was shipped to you; and
c. The product is returned in the condition that it was received including the original box, MRP tag, user manual, warranty card and all accessories)
In case a user wants to return an electronic device that stores personal information, the user himself/herself shall be responsible for ensuring that all personal information stored in the device is deleted and the device is returned in factory settings. TownPoints will not be liable in any manner for any misuse or usage of such information.
Several types of goods are exempt from being returned. Perishable goods such as food, meat, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable and non–refund items:
a. Gift cards
b. Downloadable software products
c. Some health and personal care items
d. Doctor Appointment Processing Fee amount
e. Hotel Booking Processing Fee Amount
The returns/replacement policy provided on the product page shall prevail over the general returns policy for all products. Do refer to the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy. In certain cases, a product may be ‘non-returnable’. In such cases, the product page will specifically highlight this and the user cannot claim for a return/replacement at a later stage.
In case the Seller is unable to provide a replacement for the product, in that case, a refund will be provided.
To complete your return, we require a receipt or proof of purchase.
During a return/replacement pickup, the product will be checked for the following
a. Correct & complete product: The same IMEI/Name/Brand/Serial number should be clearly visible along with all the accessories etc.
b. The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality checks/warranty seals (wherever applicable)
c. The product and packaging should not be damaged and should be in the condition that it was received.
d. The pickup executive is free to refuse to accept the product for pick-up in case the above conditions are not met.
Once your return is received and inspected, we will send you a Notification to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
11. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@townpoints.in
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at return@townpoints.in.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over ₹ 500 Rupees, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
TownPoints is responsible for arranging a replacement if the ticket is raised within 5 days of receiving the product and the user is accepting a replacement
TownPoints is responsible for arranging to troubleshoot the product if the ticket is raised within 5 days from delivery and upon non-resolution if replacement is not chosen return refund will be done
After 5 days from the delivery user will be redirected to the partner and replacement will be subject to the partner's policy
